Returns & Refunds
+How do I return my order?
Is your order not quite what you expected? Too bad, but no problem to return it. At My Jewelery you always have the option to return your order within 14 days after the invoice date. You will pay return costs
Returns are fairly simple. Send the items including the packing slip and a completed return form to the address below:
After receiving your return shipment the amount will immediately be refunded to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days.MagicFashion is well known for handling return shipments quickly.
Please note that MagicFashion will only accept return shipments if they are returned in their original condition including labels & packaging. Damaged and / or used items are refused and returned.
Both the costs and the risk of sending are for a return for own account. Return the items you wish to return or exchange in one shipment to ensure that the return can be processed quickly. Unidentifiable returns are returned to the sender where possible.
Pay attention! The return costs are for your own account.
+ Will I receive the total amount paid?
After receiving your return shipment, we will immediately refund the amount to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days.
The shipping costs (these are the costs you pay when the product is sent to you from us) will only be refunded when the entire order is returned. If a part of the order is returned, the shipping costs will not be reimbursed.
Please note: the return costs (these are the costs you paid for returning the order to us) are for your own account!
+What should I do if my order is not correct?
Please contact email@example.com , we will provide a suitable solution within 24 hours on working days.